Shipping
All orders are delivered via Australia Post. Sorry, we do not offer international postage (outside Australia) or Express Post options at this time (but check back real soon for international shipping – we’re working on it).
We offer a flat rate for all shipping.
Standard Mail Delivery (AusPost) Registered 1-6 working days $12.00
Stickers $5.95
Free Delivery for orders over $100.00
How long will it take to receive my order?
We are super keen to get your order to you as fast as possible and appreciate your patience. We might be on the road touring or in the studio recording, but we will do our best to have your order out to you within 2-3 business days, but it may, in some cases, take up to 5 days to ship. If you’d like your order sent immediately, please leave a comment upon check-out and we’ll get right onto it!
Refund policy
Returns
Can I return an item?
Yes. Please contact us before sending anything back to WoodHill. State your problem or request clearly and quote your order number for reference.
Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refunds will not be eligible for any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
You will be responsible for paying for your own shipping costs for returning your item.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Other Non-returnable items: Gift cards, Downloadable software products
Exchanges
If you wish to exchange an item for a different size or an alternative item, you will be responsible for the cost of shipping it back to us and you will be responsible for the additional shipping cost to reship your exchanged item. Only unworn and unwashed items in the original condition can be exchanged. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Wrong or damaged items If you received an incorrect or damaged item, please contact us. You can send it back to us and we will replace it with the correct one. You will not be responsible for any shipping costs. However, an item that is damaged after it has been worn or washed will not be replaced. With this in mind, we request that all customers pay close attention to the washing instructions.
Minor postal damage such as seam splits, corner dings, scratched/dinged packaging, slight warps that do not affect the product purchased cannot be exchanged or refunded.
Refunds (if applicable) If your item is eligible, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
